Business Consulting Firm in New York

A business consulting firm helps organizations diagnose challenges, interpret evidence, prioritize opportunities, and create practical plans for improvement. The Dunvegan Group focuses on B2B customer and employee retention. Its work combines marketing research consulting, confidential feedback, proprietary metrics, and executive guidance so leaders can understand stakeholder needs and act before valuable relationships or institutional knowledge are lost.

Retention consulting replaces assumptions with direct, structured insight from customers. The Dunvegan Group uses feedback programs, executive briefings, and its Business Retention Index to identify gaps between leadership perceptions and customer intent. Leaders receive prioritized actions that can address relationship risks, improve how customers are served, and focus resources on accounts where retention is most important.

The Business Retention Index is The Dunvegan Group’s proprietary metric for assessing whether customers are likely to remain with an organization. Built on more than 25 years of research, it is designed to predict retention with 90%+ accuracy. Unlike a recommendation-based score alone, it focuses on actual intent to stay, helping teams recognize renewal risk earlier.

Satisfaction surveys generally capture how respondents feel at a specific moment. The Dunvegan Group’s feedback programs are designed to produce a more precise, predictive signal about future behavior. The resulting insight helps B2B organizations understand what customers need, identify concerns that could affect loyalty, and make targeted improvements rather than relying on broad satisfaction averages.

Yes. The Dunvegan Group works with B2B companies to uncover where leadership’s view of workplace conditions differs from employees’ actual experience. Using proprietary processes, metrics, software, and The Platinum Rule® philosophy, the firm helps organizations interpret employee insight and develop retention strategies that protect institutional knowledge and reduce the costs associated with turnover.

An executive briefing combines leadership calibration, confidential customer dialogue, and Business Retention Index analysis. The Dunvegan Group then provides a concise, executive-ready report with ranked priority actions. This process helps leadership teams see where their assumptions differ from customer intent and determine which high-value accounts may require attention before renewal risk affects revenue.

Yes. The Dunvegan Group serves Business-to-Business corporations, smaller companies, and start-ups. The firm’s research and consulting approach is intended to help organizations at different stages use customer and employee insight more effectively. Engagements can focus on customer retention, employee retention, marketing research, feedback systems, or executive-level analysis of stakeholder risks and opportunities.

Yes. While this page addresses organizations seeking a Business Consulting Firm in New York, The Dunvegan Group serves clients across North America and around the world. Its B2B consulting services are built around proprietary research processes, metrics, and software that support customer and employee retention strategies for organizations operating in diverse markets.