Business Consulting Firms in Chicago

A business consulting firm helps organizations assess challenges, clarify priorities, and implement better-informed strategies. The Dunvegan Group specializes in B2B customer and employee retention, using marketing research, feedback programs, executive briefings, and proprietary metrics to identify what stakeholders need. The work gives leaders a clearer basis for protecting valuable relationships, improving engagement, and pursuing growth.

Consulting can help customer retention by replacing assumptions with evidence about customer intent, expectations, and risk. The Dunvegan Group combines leadership calibration, confidential customer dialogue, feedback systems, and Business Retention Index analysis to reveal gaps between internal perception and customer experience. Leaders receive ranked priorities that help focus action on high-value relationships before revenue erosion occurs.

The Business Retention Index is The Dunvegan Group’s proprietary metric for predicting whether a customer is likely to remain with a business. Built on more than 25 years of research, it is designed to measure retention intent rather than recommendation alone. The methodology is positioned to predict customer retention with 90%+ accuracy, helping leaders identify risk earlier.

Traditional satisfaction surveys commonly capture how someone feels at a particular moment. The Dunvegan Group’s feedback programs are designed to produce a more precise, predictive signal about future behavior. By connecting stakeholder feedback to likely retention outcomes, the programs help B2B leaders distinguish between a favorable score and evidence that a customer or employee is truly likely to stay.

Yes. The Dunvegan Group serves Business-to-Business corporations as well as smaller companies and start-ups. Its research and retention consulting is intended to help organizations of different sizes understand the needs of customers and employees, then act on those insights. The appropriate program can focus on customer retention, employee retention, feedback, or broader marketing research objectives.

Employee retention research examines where leadership’s perception of workplace conditions differs from employees’ actual experience. The Dunvegan Group applies Business Retention Index methodology to identify engagement gaps before they contribute to turnover. This allows leaders to prioritize improvements that can protect institutional knowledge, retain key talent, and reduce the organizational cost of replacing employees.

An executive briefing brings together leadership calibration, confidential customer dialogue, and Business Retention Index analysis. The result is a concise report designed for executive use, with ranked priority actions. It helps leaders see where their understanding of important accounts differs from actual customer intent and identify which high-value relationships may be at renewal risk.

Yes. While this page addresses business consulting firms in Chicago, The Dunvegan Group serves B2B clients across North America and around the world. The firm works with large corporations, smaller businesses, and start-ups, applying proprietary research processes, metrics, and software to customer and employee retention challenges in a range of markets.