The Dunvegan Group helps B2B organizations turn customer and employee insight into practical retention strategies. With proprietary research, predictive metrics, and The Platinum Rule® methodology, we help leaders identify risks before they affect revenue or talent. Florida businesses navigating competitive markets can gain a clearer view of what customers and employees need to stay, grow, and advocate for the organization.
Insight-driven B2B consulting services that strengthen customer relationships, employee engagement, retention, and sustainable business growth.
Confidential leadership briefings combine customer dialogue, internal calibration, and Business Retention Index analysis to reveal renewal risks. Leaders receive a concise, prioritized report that clarifies where action will protect high-value B2B relationships.
Use a proprietary metric backed by more than 25 years of research to assess whether customers are likely to remain. It moves beyond recommendation sentiment to focus on actual retention intent and emerging account risk.
Build customer feedback programs that capture a predictive signal about future behavior, not simply a momentary satisfaction score. The findings help teams understand needs, prioritize improvements, and respond before loyalty weakens.
Apply The Platinum Rule® to understand what employees value and create retention strategies around those insights. Proprietary processes, metrics, and software support B2B corporations, smaller businesses, and growing start-ups.
Translate market and customer research into actionable direction for B2B growth. Full-service consulting combines established research expertise with proprietary methods and technology tailored to evolving business conditions.
Develop customer-driven retention strategies that help B2B organizations serve clients the way they want to be served. Research-led insights guide meaningful improvements for corporations, smaller companies, and start-ups.
Retention challenges rarely begin when a customer cancels or a valued employee resigns. The Dunvegan Group helps B2B leaders uncover the perception gaps, unmet needs, and behavioral signals behind those outcomes. Using proprietary research, metrics, software, and The Platinum Rule® methodology, we turn feedback into focused priorities. For Florida organizations competing for customer loyalty and skilled talent, this means clearer decisions and more durable relationships.
Gain a research-based partner focused on the relationships that support lasting B2B growth.
The Platinum Rule® centers strategies on what customers and employees genuinely value most.
Predictive research identifies risks before they become lost revenue or avoidable employee turnover.
Founded in 1987, the firm brings decades of perspective through changing markets and technologies.
Florida corporations, smaller businesses, and start-ups receive strategies suited to their distinct growth stages.
Experienced guidance grounded in research, retention, and B2B relationships.
Founder
Anne Miner is the Founder of The Dunvegan Group, having established the firm in 1987 as a full-service marketing research consulting company. With 38 years of leadership experience, she has guided the firm through decades of shifting market dynamics, technological advances, and economic cycles, consistently keeping client success at the forefront. Anne is the driving force behind the company's proprietary Platinum Rule® methodology, which centers on treating customers and employees the way they want to be treated. Under her direction, The Dunvegan Group has developed its own proprietary processes, metrics, and software tailored specifically to B2B service delivery. Anne's vision and steady leadership have helped the firm grow from a single marketing research consultancy into a specialized B2B customer and employee retention consulting practice serving clients of all sizes across North America and worldwide.
A business consulting firm helps organizations diagnose challenges, make better-informed decisions, and improve business performance. The Dunvegan Group specializes in B2B customer and employee retention, using research, feedback, and proprietary metrics to identify what people need from an organization. Its consulting translates those findings into prioritized actions that can strengthen relationships, reduce avoidable churn, and support growth.
Speak with our team about customer or employee insight needs.
Research-led B2B consulting since 1987.
Custom processes, metrics, and software.
People-centered retention strategy framework.
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